How to: Use the Self-Service Password Reset Tool (SSPR)
How to: Use the Self-Service Password Reset Tool (SSPR)
Initial Steps:
- Go to the SSPR (Self-Service Password Reset) website: passwordreset.microsoftonline.com
- Enter in your username@usventure.com -Example: A012345@usventure.com or ext-jdoe@usventure
.
- Enter in the correct CAPTCHA characters
- Click Next
- If you forgot your password, proceed to the Password Reset section
- If you know your password, but need to unlock your account proceed to the Unlock Account section
Password Reset:
- Select I forgot my password
- Select your preferred verification method
- Once your identity is verified, proceed and enter your new desired password.
- Once your password is entered and confirmed select Finish
- Done! Attempt to login again.
Unlock Account
- Select I know my password, but still can't sign in
- Select your preferred verification method
- Once your identity is verified, you should be presented with this screen:
- Done! Attempt to login again.